Privacy Policy

1. Who we are

Foambox Detailing is a premium automotive detailing business operated by Rocco van Wyk, based in South Africa ("Foambox", "we", "us"). We are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

2. Information we collect

We may collect the following personal information when you contact us, book a service, or use our website:

• Full name
• Phone number and WhatsApp contact
• Email address
• Vehicle make, model, and registration details
• Service history and preferences
• Location (for collection/delivery services)
• Payment information (processed securely; we do not store card data)

We collect only information that is necessary to provide our services.

3. How we use your information

Your personal information is used to:

• Process and confirm service bookings
• Communicate updates and progress on your vehicle
• Send invoices and service records
• Follow up on completed services
• Send promotional content if you have opted in (you may opt out at any time)
• Comply with legal obligations

4. Legal basis for processing

We process your personal information on the basis of your consent, the performance of a contract with you, compliance with a legal obligation, and/or our legitimate interest in operating and improving our business — all as contemplated by POPIA.

5. Sharing your information

We do not sell, rent, or trade your personal information. We may share it with trusted third parties only to the extent necessary to deliver our services (e.g. payment processors, accounting software). Any such parties are required to treat your information with the same level of protection we apply.

6. Photos and marketing

We occasionally photograph vehicles before, during, and after detailing for quality assurance and marketing purposes (website, Instagram, Facebook). We will always ask for your permission before publishing photos in which your vehicle or registration plate is identifiable. You may withdraw consent at any time.

7. Data retention

We retain your personal information for as long as is necessary to fulfil the purposes outlined above, or as required by law. Service records are kept for a minimum of 3 years for warranty and dispute purposes.

8. Security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, disclosure, or destruction. Our website is served over HTTPS and we do not store sensitive payment data.

9. Your rights under POPIA

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Object to processing of your information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at Roccovanwyk@gmail.com.

10. Information Regulator

If you believe we have not handled your personal information lawfully, you may contact the Information Regulator (South Africa):

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact

For any privacy-related queries, contact Rocco van Wyk at Roccovanwyk@gmail.com or +27 67 839 7582.